Aromatherapy Naturals Cleaning Product Questions

Product Questions

Do you have sample products?
I don't have sample products but I do have 2 Starter Sets which are a good way to try Aromatherapy Naturals Products. You can purchase the sets in either 4-16oz size or 4-35oz size. If you would like to try all of Aromatherapy Naturals signature scents I have an Essential Sampler Pack which contains all 8 of my current scents and blends.

Are your natural cleaning products tested on animals?
No. Absolutely not. Aromatherapy Naturals Products have been tested in homes, not on animals. Aromatherapy Naturals Products have been thoroughly tested in hundreds of homes by (myself) a cleaning service owner with over 18 years experience in the cleaning business.

What is the shelf life of your natural cleaning products?
Up to one year from date of purchase under normal circumstances. Certain environmental factors such as extreme heat will affect the shelf life. Aromatherapy products should be stored in a cool dry area. If you are a cleaning service owner and will be using Aromatherapy Naturals products, make sure to bring your products inside at the end of the work day and not leave them in a vehicle in extreme heat or cold.

Are your Aromatherapy Cleaning Products ready to use?
All the retail cleaning products are sold premixed and ready to use. The wholesale natural cleaning products are sold in concentrated refills and super concentrates which require the addition of water to dilute.

Are the essential oils already added to the natural products?
Yes. The essential oils are added to your natural cleaning products at the time your products are made.

I am having a hard time deciding which scent to use. Can you help me? Yes. I have created an essential oil scent help page to help you decide which essential oil would best suit your scent preferences. Or feel free to call me at 815-329-8484 and I will be happy to assist you with choosing a scent.

How do I use your products? Please visit the Natural Cleaning Product Information page for a complete list of the natural products and how to use the products.

What ingredients go into making your aromatherapy cleaning products?Aromatherapy Naturals formulas are proprietary. This means that the specific formula and ingredients are the property of Aromatherapy Naturals and do not legally need to be disclosed to the public. Most companies will not disclose their specific formula and ingredients because they do not want another manufacturer duplicating them. For a basic list of the ingredients that go into making Aromatherapy Naturals, please visit the Product Ingredients page.

Do you sell wholesale natural cleaning products?
Yes. The natural cleaning products are available wholesale. For more information please see the wholesale product page.

Can I resell your natural products?
Yes. See Details if you are interested in reselling Aromatherapy Naturals products. Or you may call 815-329-8484 to discuss the resale program.

Order Questions

How do I place an order? 

Please see the order help page

What types of payment do you accept?
Aromatherapy Naturals accepts the following payment methods for your natural cleaning product order:

  • MasterCard
  • Visa
  • American Express
  • Discover
  • Debit Cards (MasterCard or Visa Debit Cards)

Aromatherapy Naturals does not accept payment in the form of checks, e-checks, money orders or C.O.D.'s.
If you would prefer to pay for your order by phone, please call me at 815-329-8484.

Can I place my order by phone?

Absolutely. Just call 815-329-8484 to place your order. If you would like to participate in the Loyalty Rewards Program you will need to place your order online in order to obtain reward points and use reward points.

Do you have a minimum order amount?

No. Order as many or few products as you need.

Will I receive an invoice after my order is placed?

Yes. You will receive an invoice via email immediately after payment is made and you will also receive and invoice with your shipment.

Shipping Questions

How will my order be shipped?

When ordering please check to ensure your address is correct. If UPS needs to do an address correction there will be a $12.50 charge for UPS to do the correction.

Aromatherapy Naturals uses UPS Ground for most orders.

What if I need my order in a hurry?

If you need your order sooner, please call me and I can arrange for expedited shipping. Please be aware that Next Day Shipping and 2 Day Shipping rates are extremely high and you will need to pay the extra shipping costs for expedited shipping.

How much does it cost to ship my order?

Aromatherapy Naturals offers free shipping on orders of $50.00 or more. All orders under $50.00 have a flat rate of $6.99 per order.

I only ordered 2 products. Why do I have to pay the $6.99 flat rate shipping?

Shipping rates are based on zip codes, if you are in a rural area, fuel costs and box dimensions. Also if the shipping destination is to a residence the shipping rates are higher than shipping to a business. The rate to ship a 2lb package is around the same as a larger package.

Do you ship outside the United States? 

Aromatherapy Naturals ships within the continental U.S. Note* Alaska, Hawaii and Canada Customers Please Call 815-329-8484 for Ordering Information. Shipping rates to Alaska, Hawaii and Canada are based on the total weight of the order. Due to the high cost of shipping I cannot offer flat rate or free shipping to these areas.

Do you ship to P.O. boxes?

No. A physical address is required for all shipments.

How do I determine how long the transit time will be for shipping?

To calculate the number of days it will take your order to arrive, use the UPS transit map. All orders are shipped from Indiana. Just find your state and check the color coded transit days below the shipping map. The transit times are the time it takes to ship the products to you once the order is filled.

I have a shipping account. Can I use my account number to have my products shipped?

Yes. If you would like to use your shipping account for shipping, please call me at 815-329-8484 with your shipping account number.

Other Questions

Can I use your website material or images?

I strongly recommend that you use your own material and images. All of the content and images on this website are the sole property of Aromatherapy Naturals and cannot be copied or used for another business or website. The images on this website have been purchased for the sole purpose of Aromatherapy Naturals.

MSDS Requirements: Material Safety Data Sheets (MSDS) are only required for materials that are hazardous. Manufacturers/distributors are not required to provide MSDS sheets for non-hazardous materials. Aromatherapy Naturals products are made with all natural ingredients and pure essential oils. 

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